Responsible Gaming at okotk — Play Smart, Stay Safe

At okotk, responsible gaming is not an afterthought — it is embedded in how we design the platform, how we train our support staff, and how we communicate with players across Bangladesh. Whether you enjoy cricket betting on the BPL and IPL, spinning the reels on top slot titles from Pragmatic Play and NetEnt, or playing live casino games with Evolution Gaming dealers, okotk is committed to making sure the experience remains safe, controlled, and enjoyable.

We recognise that for a small proportion of players, gambling can become problematic. Problem gambling can affect anyone — regardless of age, income, education, or experience level. The good news is that help is available, and the tools to manage your play are built right into your okotk account. You do not need to contact support to set deposit limits or enable a time-out; you can do it yourself, at any time, in seconds.

okotk encourages every player to treat gambling as one form of entertainment among many — something to enjoy in moderation, with money set aside specifically for that purpose, never with funds needed for rent, bills, food, or family obligations. If gambling ever stops feeling fun, we strongly encourage you to use the tools described on this page or to reach out to our support team immediately.

We regularly review and update our responsible gaming tools, policies, and procedures to ensure they reflect current best practices in player protection. Our support staff receive specific training in identifying signs of problem gambling and responding appropriately and compassionately.

All players registering an account at okotk must confirm that they are at least 18 years of age. This confirmation is a binding declaration, and providing false information about your age constitutes a breach of our Terms & Conditions.

okotk employs a Know Your Customer (KYC) verification process that requires all players to submit valid identity documentation — such as a National ID card, passport, or birth certificate — before withdrawals are processed. This verification step also serves as an additional layer of age confirmation. Players who are unable to verify their age to our satisfaction will have their accounts suspended until the matter is resolved.

We take the protection of minors extremely seriously. If you are a parent or guardian and believe that a person under 18 in your household has accessed the okotk platform, please contact us immediately at [email protected]. We will investigate and close the account promptly. We also recommend the use of parental control software to restrict access to gambling websites on devices shared with minors.

• Always keep your okotk login credentials private and secure — do not share your username or password with anyone, including family members under 18.
• Log out of your okotk account when using shared devices, particularly those accessible to children.
• Consider using device-level parental controls to block access to gambling websites on family devices.
• Talk openly with young people in your household about the risks of gambling and why it is an adults-only activity.

Problem gambling develops gradually. Many players who develop a gambling problem do not recognise the signs until gambling has already caused significant harm to their finances, relationships, or mental health. Being aware of the warning signs — in yourself or in someone you know — is the first and most important step toward getting help.

The following are common signs that gambling may be becoming a problem:

If you recognise two or more of the above patterns in your own behaviour, we strongly encourage you to take a break from gambling using the time-out or self-exclusion tools described in the sections below, and to seek confidential support. Acknowledging the issue early makes it significantly easier to address.

okotk's support team is trained to respond to responsible gaming concerns with sensitivity and without judgement. You can reach us any time at [email protected] to discuss your situation confidentially. We will never pressure you to continue playing, and we will always prioritise your wellbeing over any commercial consideration.

One of the most effective tools for keeping gambling within safe boundaries is setting a hard limit on how much money you deposit into your okotk account over a given period. okotk allows every registered player to set deposit limits in ৳ BDT on a daily, weekly, or monthly basis.

Deposit limit reductions take effect immediately upon request — there is no waiting period. If you request an increase to an existing limit, the increase will not take effect for 7 days from the time of the request. This cooling-off period is a deliberate safeguard designed to prevent impulsive decisions made during or immediately after a losing session.

In addition to deposit limits, okotk offers a loss limit feature that caps the total net losses you can sustain within a specified period, and a wager limit that restricts the maximum stake you can place on a single bet or spin. These tools work together to give you comprehensive control over your gambling activity in ৳ BDT.

To set or adjust any of these limits, log in to your okotk account, navigate to the Responsible Gaming section of your account settings, and follow the prompts. Alternatively, contact our support team at [email protected] and we will set the limits on your behalf.

A time-out is a short-term break from gambling — shorter and less permanent than self-exclusion, but still a powerful tool for regaining perspective and control. okotk offers the following time-out durations:

• 24-hour time-out: Your account is paused until the same time the following day. Suitable for a one-night break after a frustrating session.
• 7-day time-out: A one-week pause — useful for a short holiday from gambling without making a longer commitment.
• 30-day time-out: A full month's break — appropriate when you feel that gambling has become a little too frequent or is starting to affect your mood.

During a time-out period, your okotk account is fully suspended. You will not be able to log in, place bets, play games, make deposits, or receive promotional communications. Any pending withdrawals will still be processed normally during a time-out.

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period and your account is reactivated without any action on your part. If, at the end of a time-out, you feel you need a longer break, we encourage you to extend the time-out or to request a self-exclusion instead.

You can activate a time-out at any moment — including during an active session — by visiting the Responsible Gaming section of your account settings or by contacting our support team. There is no fee, no penalty, and no waiting period for activating a time-out.

Self-exclusion is the appropriate tool for players who feel that gambling has become a significant problem in their lives and who want a longer, enforceable break from the okotk platform. Unlike a time-out, self-exclusion is designed to be a firm boundary — not a temporary pause.

okotk offers the following self-exclusion periods:

• 1 month — a firm short-term break for players who need to step back and reassess
• 3 months — a medium-term exclusion recommended when gambling has started to affect daily life
• 6 months — a substantial break allowing time for proper reflection and, where needed, professional support
• 12 months — a full year away from okotk, strongly recommended for players who recognise a persistent gambling problem
• Permanent exclusion — an indefinite and irreversible closure of your okotk account. This is the right choice for players who have decided to stop gambling entirely.

When a self-exclusion is active, your account is completely suspended: no login, no deposits, no wagers, no bonus offers, no promotional emails or SMS messages. If you attempt to create a new okotk account during a self-exclusion period, we will close the new account immediately upon detection and any deposited funds will be returned.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration. Your request will be processed within 24 hours, and you will receive written confirmation once the exclusion is active.

At the end of a fixed self-exclusion period (1, 3, 6, or 12 months), your account will not be automatically reactivated. You must contact support and complete a 7-day cooling-off period, during which our team may ask you to confirm that you are ready to return to gambling responsibly. This additional step ensures that the decision to return is considered and deliberate, not impulsive.

If you are concerned about your gambling behaviour, or about someone else's, please do not hesitate to reach out. Support is available both through okotk and through independent organisations dedicated to helping people affected by problem gambling.

okotk will never attempt to discourage you from seeking outside help or from using the self-exclusion and time-out tools available on the platform. If you feel that a member of our support team has acted in a way that discourages responsible gaming behaviour, please escalate the matter immediately to [email protected] with the subject "Responsible Gaming Complaint".

All responsible gaming requests — whether for deposit limits, time-outs, self-exclusion, or simply a conversation about your gambling habits — are handled with complete confidentiality by a dedicated member of our player protection team. We will not share information about your responsible gaming activities with other players or with third parties, except where legally required.

okotk takes its responsibility to protect vulnerable individuals seriously. In addition to our age verification and self-exclusion programmes, we maintain a set of internal protocols designed to identify and support players who may be at elevated risk of harm.

Our platform monitoring systems are designed to flag account behaviour patterns that may be consistent with problem gambling — such as dramatically increased deposit frequency, unusually long gaming sessions, rapid loss-chasing patterns, or a sudden surge in bet sizes. When such patterns are detected, a member of our responsible gaming team may reach out proactively to check in and offer support. This is not surveillance — it is care.

Players who are going through significant life events — bereavement, job loss, financial hardship, relationship breakdown — may be at increased risk of using gambling as a coping mechanism. We encourage players in these situations to use the time-out feature as a precautionary measure until circumstances stabilise.

okotk will never target promotional offers — including special Eid bonuses, Pohela Boishakh promotions, or Victory Day offers — at players who have previously activated responsible gaming tools such as deposit limits or time-outs. Players who are actively managing their gambling through these tools will be excluded from bonus marketing campaigns by default.